Natural Plant Based Scrub Sponges (3 Pack), Non-Scratch, Biodegradable Eco Scourers for Kitchen and Bathroom

At Kitchaura, we strive to provide a seamless shopping experience for our valued customers. Below, you'll find all the details regarding our shipping policy:

**Free Shipping on All Orders:**
We are delighted to offer complimentary shipping on all orders placed on our website. Whether you're purchasing one item or several, you won't incur any additional shipping charges. Enjoy the convenience of shopping without worrying about shipping fees.

**Delivery Times:**
Our team works diligently to ensure your orders reach you in a timely manner. Upon placing your order, please allow 7 to 14 days for delivery. While we aim to expedite the shipping process, delivery times may vary depending on factors such as product availability, shipping destination, and any unforeseen circumstances.

**Order Tracking:**
Once your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your delivery and estimate its arrival.

**Shipping Locations:**
We currently offer shipping within Australia. For international orders, please contact our customer support team for assistance.

**Shipping Carriers:**
To ensure reliable and efficient delivery, we partner with reputable shipping carriers. While we primarily utilize standard shipping services, expedited shipping options may be available for select products at an additional cost.

**Shipping Restrictions:**
Please note that certain items may be subject to shipping restrictions due to their size, weight, or contents. We endeavor to provide clear information regarding any shipping limitations on the product pages. If you have any questions or concerns regarding shipping eligibility, feel free to reach out to our customer support team for assistance.

**Address Accuracy:**
To prevent any delays or delivery issues, please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delivery complications arising from inaccurate or incomplete address information.

**Shipping Inquiries:**
Should you have any questions, concerns, or special requests regarding shipping, our dedicated customer support team is here to assist you. Please don't hesitate to reach out to us via email Us or through our online contact form.

Thank you for choosing Kitchaura for your shopping needs. We appreciate your support and look forward to serving you with excellence.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

We accept cards with MasterCard, Visa, Apple Pay, Paypal and American Express, Amazon,Discover, Meta Pay, Google Pay.

We Are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Debit at the dispatch of your order
If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will be debited when we dispatch your order.

If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.