Shipping policy

Thank you for shopping with KitchAura. We are committed to providing fast, secure, and reliable delivery.
🕒 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
A confirmation email will be sent once your order is successfully placed.
🏠 Delivery Address
Customers must provide a complete and accurate delivery address at checkout.
The address must include Full Name, House No/Street/Village, Post Office, Police Station, District, State, PIN Code, and Valid Mobile Number.
We are not responsible for delays or delivery failure due to incorrect or incomplete address details.
Address change requests must be made within 12 hours of placing the order.
🚚 Shipping & Delivery Time
We aim to fulfill and deliver all orders within 15 business days from the date of confirmation.
Delivery times may vary depending on customer location and courier availability.
Remote areas may require additional delivery time.
💰 Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping may be available during special promotional periods.
📦 Order Tracking
A shipping confirmation email will be sent once the order is dispatched.
Tracking details (if available) will be provided to monitor your shipment.
Tracking activation may take up to 24 hours after dispatch.
⏳ Delivery Delays
Delivery delays may occur due to weather conditions, courier disruptions, public holidays, or high order volume.
We appreciate your patience and understanding in such situations.
🚩 Damaged, Defective, or Incorrect Items
Customers must report damaged or incorrect items within 48 hours of delivery.
Email us at kitchauraa@gmail.com with clear photos or videos of the product, packaging, and shipping label.
After verification, we will offer a replacement or refund based on product availability.
Claims made after 48 hours may not be accepted.
📩 Contact Us
Email: kitchauraa@gmail.com
Response Time: Within 24–48 hours